Frequently Asked Questions

What is Alarmify, and how is it different from DIY retail systems?

Alarmify is a professionally installed, locally supported security solution for South Australian homes and small businesses – not DIY. Simply buy online, and we’ll take care of the rest: installation, configuration, and an easy-to-use smartphone app for effortless control. Plus, you can add extra protection with connection to our A1-Grade 24/7 monitoring centre.

It’s designed for reliability with battery backup and a dedicated 4G cellular connection, and backed by a local Adelaide-based team for ongoing support.

How do I buy an Alarmify system online?

Choose a package (Essential, Perimeter, or Verified), add extra sensors if needed, complete checkout (deposit and service sign-up). Our team will confirm details, perform any required checks, and book your installation.

What areas do you service?

We cover Metro and Outer-Metro Adelaide within a 50km radius of the Adelaide CBD – from Gawler in the north to McLaren Vale in the south. If you’re outside these areas, a travel surcharge may apply. Please contact us for details.

How soon can I get installed after ordering?

Lead time is typically 10 business days from order confirmation. You can select 8–10am or 12–2pm arrival windows.

Can renters sign up, or is it for homeowners only?

Yes – renters can sign up. Our wireless system is ideal for rentals and can be relocated when you move.

Can you install in apartments, townhouses, or heritage homes?

Yes. We use wireless, low-impact mounting and place devices to protect the property without damaging finishes. Your technician will confirm locations onsite.

Do you offer systems for small businesses as well as homes?

Yes. Alarmify suits small offices, cafés, shops, and warehouses with features like multi-user access, open/close notifications, and professional monitoring.

Is there a quick way to work out which package suits my property?

Start with Essential (when you’re away), Perimeter (adds door sensors for protection at night), or Verified (image sensors for alarm verification). Learn more about what’s included and number of sensors to add in the Packages & System Design section below.

Can I speak to someone before I buy?

Absolutely – call or email us and we’ll help you choose confidently.
Contact our team.

What if I change my mind?

You can cancel your order up to 48 hours before installation, and we will refund your full deposit.

After installation, you’re covered by our 30-Day Satisfaction Guarantee. If you decide the system isn’t right for you within the first 30 days, you can return it for a refund (conditions apply).

You can also terminate at any time. See the Returns, Refund & Warranty Policy for full details.

Is there a 30-Day Satisfaction Guarantee?

Yes. If you’re not satisfied within 30 days of installation, you can return the system for a refund. A handling fee applies, and all equipment must be returned in good condition and within the required timeframe. Full details are in our Returns, Refund & Warranty Policy.

What is included in the packages?

All packages include a control panel (with 4G LTE, optional Wi-Fi back-up, inbuilt siren, battery backup), stickers, and a mix of motion and/or door/window sensors depending on your choice (Essential / Perimeter / Verified). See more here Packages and the Critical Information Summary (CIS) sheet.

What are best-practice sensor locations?

Motion Sensors:

Place sensors in entryways, hallways, main living areas, and the master bedroom. Aim for overlapping coverage so an intruder triggers multiple sensors – this reduces false alarms. For example, if only one sensor activates once, it may be a false alert. But if you receive notifications like door opened → hallway motion → living room motion, it’s highly likely someone is inside.

Door/Window Sensors:

Install on all main access points: front, back, and side doors; ground-floor windows; garage or shed doors; and high-value areas such as a home office or liquor cabinet. Particularly if you want perimeter protection and arm in Stay Mode. Your technician will fine-tune placement during installation to minimise false alerts.

How many sensors do I need for my home or small business?

For a typical single-storey 3-bedroom home, 2–3 motion sensors provide good basic coverage; add door/window sensors for perimeter protection, especially for Stay Mode. Visit our buying tool or ask us for guidance.

Are the sensors pet-friendly? What weight limits apply?

Yes – our motion sensors are pet-friendly for animals up to approximately 24 kg, provided they are mounted at the correct height. Pet immunity works best when only one pet is in the room at a time.

How do I optimise for pets and reduce false alerts?

Our motion sensors are pet-friendly for animals up to approximately 24 kg. To minimise false triggers:

• One pet per zone: Pet immunity works best when only one pet is in the sensor’s coverage area.
• Correct mounting height: Install at 1.8m for optimal pet avoidance performance.
• Understand limitations: Even with pet-friendly sensors, occasional false alerts can occur.

If you have large pets or multiple pets, consider these options:

• Avoid installing motion sensors in rooms they can access.
• Use door/window sensors and enable perimeter arming, so pets can move freely without triggering motion sensors.

Can I add more sensors later?

Yes – you can extend your system by adding sensors at any time. We’ll install and configure them for you, and they’ll appear in your app immediately.

Where is the control panel and keypad installed?

The touchscreen control panel – which includes the integrated keypad – is typically desk-mounted near a main entry point. It connects to an existing power outlet using a compact power supply similar to a smartphone charger. During installation, we select a location that provides strong 4G signal and reliable wireless communication with all sensors throughout your premises.

Why is the touchscreen control panel desk mounted?

The touchscreen control panel comes with a dedicated desk-mount stand, giving it a clean, modern appearance. It displays useful information such as date, time and weather, and can optionally show personalised photos. Desk-mounting also provides flexibility – you can easily reposition the panel, or take it with you if you move premises. All it requires is access to a standard power outlet.

Can the touchscreen control panel be wall mounted?

Yes – we can wall-mount the touchscreen panel upon request. Wall mounting is more complex and incurs an additional charge, which is quoted on the day of installation on a case-by-case basis. This is because the power cable must be run through the wall to a suitable power outlet. If no accessible outlet exists in the ceiling cavity or nearby, a licensed electrician may be required to install a new one.

Do I need a keypad if I use the smartphone app?

The app is great, but a keypad is a convenient backup for guests, quick exits, or if your phone isn’t handy.

What is an Image Motion Sensor, and how is it different from CCTV?

An Image Motion Sensor is a motion detector with a built-in still camera. When an alarm is triggered, it captures still images (not video) and sends them to your phone (and, if authorised, to the control room) for rapid verification or false-alarm cancellation.

Key differences from CCTV:

• Image only: Captures photos at 640×480 resolution (not HD video).
• Wireless & battery-powered: No Wi-Fi or cabling required.
• Lower cost installation: A more affordable option than CCTV with alarm-time visibility.
• Ideal for remote sites: Useful where fixed internet is unavailable or locations are hard to reach.

Do you install hardwired sensors, or is it all wireless?

Alarmify focuses on wireless, professionally installed systems. If you need a hardwired/tailored solution, Blu Sky Security can help with a custom design: blusky.com.au

Do you integrate with existing security devices?

Alarmify systems are designed as a complete wireless solution. If you need integration with existing or hard-wired equipment, Blu Sky Security can design a tailored solution: blusky.com.au

Will the system work in homes without NBN internet?

Yes – absolutely. Alarmify uses a dedicated 4G mobile/cellular connection with battery backup, so it keeps working even during internet or power outages. As long as your area has at least two bars of 4G signal on Telstra, Optus, or Vodafone, your system will stay connected.

What is the typical wireless range between the panel and sensors?

Up to approximately 500 m under ideal conditions; real-world range depends on layout and materials (metal objects and dense walls reduce range). Your technician will confirm onsite and recommend placement; detached garages/sheds may need a signal repeater to boost the signal.

Can I connect smart locks, lights, or other automation devices?

Yes – your control panel supports Z-Wave automation for compatible devices managed in the Alarm.com app.

Does the package include a siren?

Yes – the touchscreen panel includes an inbuilt indoor siren. You also have the option to add a wireless outdoor siren (107 dB) with strobe light, providing a strong visible and audible deterrent during an alarm.

Why add an outdoor siren? An outdoor siren makes the alarm clearly noticeable to neighbours and passers-by, increasing the chance of a quick response and discouraging intruders from remaining on the property.

Can you integrate smoke detectors?

While we can’t integrate your existing smoke detectors, we do offer wireless smoke detectors that alert you (and the control room, if connected) during an alarm event.

Important: These wireless smoke detectors complement, not replace, the legally required 240V hard-wired smoke alarms in homes.

Can your smoke detectors replace the ones installed in the house?

No – our wireless smoke detectors are designed for security system integration and remote alerts. They do not replace the mandatory 240V smoke alarms required by Australian building regulations. You must keep your existing compliant smoke alarms in place.

Do you supply CCTV cameras?

For CCTV, visit Blu Sky Security:
Blu Sky Security Cameras

Where can I find guides and how-to videos?

Visit our website for more information, see our selection tool and video:
Guides & videos.

Do I need to be at home for installation?

Yes. We’ll walk you through placement choices and provide training on the app and system before we leave.

How long does a typical installation take?

Allow up to 2 hours depending on property size and add-ons.

How are sensors attached – will they damage paint or fittings?

Sensors are usually mounted using screws for a secure and long-lasting installation. However, we can use low-impact double-sided tape on most surfaces if you prefer a less invasive option.

Important: Tape mounting is less durable and more likely to fail over time. Please let your technician know in advance if you prefer the low-impact tape option.

What should I do to prepare for installation?

To ensure a smooth installation, please:

• Determine a suitable location to desk-mount the touchscreen panel
  (see FAQ “Where is the control panel and keypad installed?”)
• Provide clear access to key areas where sensors and the touchscreen panel will be installed.
• Confirm your Wi-Fi password (if using Wi-Fi backup communication).
• Download the Alarm.com app to your smartphone before the appointment Download.
• Have your smartphone ready for setup and training during installation.

Can I install any parts myself?

Alarmify is professionally installed. We handle setup, configuration, and training to ensure reliability and warranty coverage.

What happens if my scheduled installation date needs to change?

You can reschedule up to 1 business day prior – just contact us and we’ll rebook.
Reschedule.

How does the Alarm.com app work with my Alarmify system?

The app gives you full control of your Alarmify system from anywhere. You can arm/disarm remotely, manage user codes, and receive real-time alerts for alarms. You’ll also get event notifications, like when kids arrive home or if your business opens/closes on time. If Image Sensors are added, you can view images for quick verification. It also supports smart automation, making your security simple, convenient, and always at your fingertips.

What is professional alarm monitoring?

Adding our professional alarm monitoring service increases your level of protection by connecting your system to our A1-Grade Secure Alarm Monitoring Service 24/7. When an alarm triggers, the control room follows your response plan – whether that’s notifying your emergency contacts, dispatching authorities, or cancelling a false alarm.

While self-monitoring via the app works well for most scenarios, professional monitoring ensures rapid emergency response, even if you miss a notification or are travelling, giving you peace of mind anywhere.

Why isn’t professional alarm monitoring included by default?

Not everyone needs it, so we keep it optional for flexibility and control over your security costs. Many customers prefer self-monitoring via the app, which works well for most situations. Adding professional monitoring is recommended as it greatly increases protection with 24/7 control room response, reducing risk and ensuring help is always available.

Can I add or remove the professional monitoring service later?

Yes – you can add professional 24/7 monitoring at any time. Just contact us and we can enable monitoring, set up your emergency contacts, and activate the service remotely.

If you remove it, we require a minimum of three months of active service before cancellation. If you later re-enable monitoring, a reactivation fee may apply.

Can multiple users (family or staff) have access to the app?

Yes – you can add multiple users with unique codes and permissions.

Can I manage user codes and temporary guest access?

Yes – you can create or disable codes and set temporary access directly from the app or web portal.

What is perimeter arming (Stay Mode)?

Perimeter Stay Mode arms door and window sensors while leaving motion sensors off, so you can move freely inside when you’re home or asleep. It’s ideal for night-time or when you want security without restricting indoor movement.

What is Smart Arming?

Smart Arming automates arming and disarming based on your routine for seamless protection. For example, it can automatically arm your system at bedtime and disarm when you wake up, without you having to remember. This feature uses schedules or activity patterns to keep your home secure while making daily use effortless.

What happens if there is an alarm?

If your system goes into alarm, several things happen instantly:

• Your siren activates to deter intruders.
• You receive an instant notification through the app with details of which sensor triggered.
• If you have professional monitoring enabled, our 24/7 control room will:
  • attempt to contact you and your emergency contacts
  • verify the alarm
  • dispatch police or emergency services if required or if the alarm cannot be verified
• If you have image sensors, you may also receive verification photos to help you quickly understand what triggered the alarm.

What happens if there is a false alarm?

You’ll receive an alert immediately. If you’ve added our professional monitoring service, the control room can confirm and cancel the alarm (if authorised), helping avoid unnecessary emergency dispatch.

Will the system keep working during a power outage?

Yes – 24-hour battery backup and dedicated 4G keep the system online.

Why do you use a dedicated 4G connection instead of my home internet?

A dedicated 4G connection is more resilient – there are no external cables for an intruder to cut, and it keeps your system communicating during internet outages or power failures. If you have home internet, we can also connect to your Wi-Fi for dual-path redundancy, adding an extra layer of reliability.

Can I view images taken by Image Motion Sensors in the app?

Yes – view alarm-triggered or on-demand snapshots anytime in the app or portal.

Can the control room verify an intruder from an image?

Yes – if you authorise access during an alarm, images can help verify a threat or cancel a false alarm quickly. For privacy reasons, the control room can only access real-time images during an active alarm condition.

How do I set up notifications I care about (doors left open, arming reminders)?

You can customise notifications in the app for things like doors/windows left open, arming reminders, power failures, and more. Your technician will provide training during installation and show you how to configure the most popular alerts at handover.

Can the system alert me to power failures or tampering?

Yes – the system can notify you of power failures, tamper events, and other important system alerts through the app. If monitoring is enabled, our control room can also receive these alerts for added protection.

How do I update my emergency contact details?

When you sign up and include professional control-room monitoring, we’ll ask you to complete an Alarm Response Form to list your authorised emergency contacts.

If you’re already a customer and need to update your details, simply contact us and provide your updated information:
Update contacts.

What is the upfront cost?

Our package pricing can be found on the Critical Information Summary (CIS). Upfront costs start at $799 for the Essential Package.

What are the ongoing service fees?

Service fees are listed on the CIS. Pricing starts at $9.90 per week for the Essential Package. Ownership of the equipment transfers after 36 months, provided all fees are paid.

Do I own the equipment?

Ownership transfers after 36 months, once all fees have been paid.

Is there a minimum term?

Yes. Minimum term: 12 months. Total term: 36 months (ownership transfers at the end).

Can I cancel early?

Yes – you can end your agreement at any time.

• Before month 12: early termination fees apply.
• Months 12–36: return the equipment or buy it out (available from month 12).

See the Returns, Refund & Warranty Policy for the 30-Day Guarantee, early-termination fees, buyout calculation, refund deduction schedule and decommissioning fee.

Why is there an ongoing service cost?

It covers the core features that make your system a professionally supported smart alarm, including:

• Access to the Alarm.com platform (app control, updates, encrypted communications)
• Secure 4G SIM data service (via Alarm.com global roaming SIM on Telstra, Optus or Vodafone)
• Professional 24/7 Control Room monitoring (if enabled)
• Remote access and real-time notifications
• Software services, updates and technical support
• Ongoing system upkeep and cloud services

These components are essential for a fully supported, professional smart alarm system – far beyond what a standalone DIY alarm provides.

Do you offer discounts or promotions?

Occasionally – we run promotions from time to time. Check our website or contact us to see what current offers may be available.

Can I buy the system outright instead of using a monitored plan?

An outright purchase option of a tailored professional system is available through Blu Sky Security: blusky.com.au.
We do not offer DIY options – all systems are professionally installed to ensure reliability, optimal performance and security.

Are there any additional costs I should be aware of?

There may be additional costs depending on your situation. These include:

• Wall mounting upgrade: quoted on the day (desk-mount kit included as standard).
• 18-month maintenance service ($199): required to maintain the extended 36-month warranty.
• Early termination / return-related fees: handling fee, refund deductions, decommissioning fee, etc.
• Travel surcharges: may apply outside the standard service radius.

These costs apply only in specific circumstances and are detailed in the policy documentation.

What happens to my monitoring service after I own the equipment?

After the 36-month contract term, your monitoring service continues on a month-to-month basis until either you or Alarmify choose to cancel it.

How do I report an issue or request support?

Use the Contact Us page to log a support request. In most cases, our team can adjust settings or diagnose issues remotely, allowing us to resolve problems faster. If the issue cannot be resolved remotely or requires on-site attention, we will arrange for a technician to visit.

What warranty is included?

12-month standard; 36-month extended if the 18-month maintenance service is completed. See Returns, Refund & Warranty Policy for full terms and exclusions. The CIS summarises how the maintenance service works.

How often does the system need servicing?

You should test your system regularly. Under Australian Standards, a professionally installed alarm should be serviced every 12–24 months. To maintain your extended warranty, book the 18-month maintenance service (around 45 minutes onsite).

See the CIS for more information or contact us to book your service.

What batteries do the sensors use, and how long do they last?

Our sensors use standard, easy-to-replace batteries – for example, the Motion Sensor uses 1× CR123A. Typical battery life is around 4–5 years, depending on the device and how often it activates.

Do you offer remote support and configuration changes?

Yes – our technical team can access your system remotely to troubleshoot and update settings without a site visit.

What should I do if a sensor shows low battery or goes offline?

You’ll receive a notification through the app. Replace the battery and the notification will clear automatically. If you need help, contact us – we can remotely confirm the device is back online and working correctly.

How are payments taken?

Your upfront payment is processed online at checkout when you place your order. After your system is installed and activated, ongoing service fees are billed monthly using the payment method you selected: Direct Debit (GoCardless) or Credit/Debit Card (Stripe).

When are ongoing service fees charged?

Ongoing service fees start after installation and activation. Invoices are sent monthly, and payments are processed automatically using your selected payment method.

How does Direct Debit work?

If you choose Direct Debit, ongoing fees are taken automatically from your bank account each month. GoCardless securely manages your Direct Debit Request (DDR) and processes payments on your scheduled billing day. There are no additional fees for using this payment method.

How does payment by card work?

If you choose to pay by card, your credit/debit card is charged automatically each month. Stripe securely processes your payments, and a 2% card processing fee applies.

What happens if a payment fails?

If a payment fails, we’ll notify you so you can update your billing details. We’ll then attempt to process the payment again. If you need help, contact our Accounts team.

How do I update my bank or card details?

To update your billing details, email accounts@alarmify.com.au and our team will assist you securely.

Can I change my payment method later?

Yes. You can switch between Direct Debit and Credit/Debit Card at any time. Contact accounts@alarmify.com.au.

Can I get a statement or invoice history?

Yes – request a statement from our Accounts team: accounts@alarmify.com.au.

What happens if I move house or premises?

We can relocate the system – contact us for a quote and to update your monitoring profile.

Can I take the system with me?

Yes – our technician will de-install and re-install at the new address (fees apply).

Can I upgrade my package later?

Yes – you can add devices at any time. Our systems are fully expandable.

What happens to the equipment if I cancel before 36 months?

If you cancel before the 36-month term, the equipment is removed and retained by Alarmify, unless you exercise the buy-out option (available after 12 months). See the Returns, Refund & Warranty Policy for full terms.

What happens to my monitoring service if I cancel after 36 months or after buying out the equipment?

If you stop the service after the 36-month term or after completing a buy-out, your system remains installed but operates as a local alarm only. You will lose connected services, including:

• No app control
• No email or smartphone alerts
• No professional monitoring (if previously enabled)
• No system health reporting
• No remote technical support
• No system updates or cloud-based features

How do I cancel my service?

To cancel, contact our Accounts team at accounts@alarmify.com.au. We’ll guide you through the correct process based on your term and eligibility, in line with our Returns, Refund & Warranty Policy.

What happens after my equipment is removed?

Removal may leave small marks or mounting holes. Any patching, painting, or wall repairs required after removal are the customer’s responsibility.

Is Alarmify suitable for small offices, shops, or warehouses?

Yes – Alarmify is ideal for small commercial spaces. Monitoring, multi-user access, automation, and flexible coverage make it an affordable security solution. Multiple premises can be linked in the same cloud interface and app for easy management.

Can you set up different user codes for staff?

Yes – you can create individual user codes for staff or contractors and set time-restricted access. Manage these settings via the portal/app, or contact us for help.

Can I receive open/close notifications and activity reports?

Yes – you can receive open/close notifications, arming/disarming alerts, and activity reports through the cloud portal and app. You can also set alerts if a store doesn’t open on time or opens at an unusual hour.

Who is Alarmify, and how is it connected to Blu Sky Security?

Alarmify is backed by Blu Sky Security, a local South Australian security company based in Keswick. Alarmify focuses on professionally installed smart alarm systems with transparent packages and monitoring options, while Blu Sky Security provides broader security expertise (custom system design, larger commercial installations, and specialised services).

Why choose a local South Australian company?

Choosing a local SA company means faster support, reliable service, and real accountability. Being local also means:

• Quicker response times for service and support
• Technicians who know the area
• Face-to-face help when you need it
• Supporting local jobs and local businesses
• No offshore call centres – you deal directly with real SA staff
• A genuine focus on long-term relationships

With Alarmify, backed by Blu Sky Security, you’re choosing a trusted, local team who cares about your security and your community.

Who is Alarm.com, and what do they provide?

Alarm.com is a smart-security platform that powers the app, automation, and cloud services behind your Alarmify system – enabling secure remote control, alerts, image capture, smart automation, reports and backup connectivity.

Where is your control room located?

Our 24/7 A1-grade monitoring control room is located in Australia, providing fast local response and support.

Are your technicians licensed?

Yes – all our technicians are fully licensed security installers and hold the required South Australian security licenses. They are trained, accredited, and authorised to install and service professional alarm and monitoring systems.

Who can see my alarm event images?

Only you can see your images by default. Our monitoring control room, Alarmify support team, and technical staff cannot view your cameras or images unless you explicitly allow access during an alarm for verification purposes. All data is encrypted, securely stored, and protected through the Alarm.com platform.

How are my data and images stored and protected?

Your data and images are stored securely on the Alarm.com cloud platform, using encrypted communication and secure storage to protect your information. For more details on how Alarm.com protects your privacy, see Alarm.com’s Privacy Policy.